Privacy policy
Last updated: July 11, 2025
INTRODUCTION
Challet Skin (hereinafter referred to as the "Company", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy (hereinafter “Policy”) explains how we collect, use, store, share, and protect your personal data when you interact with our website https://challetskin.com (hereinafter “Website”) and place orders for our products, in compliance with applicable laws.
This Policy applies to all users of the Website, including but not limited to visitors, registered users, and customers making purchases. By accessing, browsing, or using any part of the Website including viewing product information, placing an order, or engaging with our content, you acknowledge that you have read, understood, and agree to be bound by this Policy.
If you do not agree with this Policy, you must refrain from accessing or using this Website. The Website is managed and operated by Infytabs Technologies Private Limited, a company incorporated under the laws of India, which has its registered office at B1/H3 Mohan Co-operative Industrial Area, B – Block, Mathura Road, Delhi, New Delhi, 110044 India.
We reserve the right to change this Policy from time to time without any obligation to inform you and it is your responsibility to review them as often as possible.
Our Website is not intended for individuals under the age of eighteen (18), and we do not knowingly collect personal data from minors. If you are under 18 years of age, you may browse the Website but should not provide any personal data or attempt to register. If we learn that we have unintentionally collected personal data from a user under 18 years of age, we will promptly delete it from our records.
Certain terms not defined here take their meaning from our Terms of Use.
I. WHAT DATA WE COLLECT
When you interact with our website and place orders, we collect various types of personal data to provide you with our services, fulfil your orders, and enhance your shopping experience. The categories of data we collect include:
1. IDENTITY DATA
- Full Name: To identify you and personalize your experience.
- Date of Birth: To verify age and eligibility (we do not knowingly collect data from children under 18 years of age without parental consent).
- Gender: Optional, used for personalization and analytics.
2. CONTACT DATA
- Email Address: Used for order confirmations, updates, and customer support.
- Phone Number: For order-related communication, delivery coordination, and support.
- Shipping Address: Required for delivering your orders.
- Billing Address: Used for payment processing and invoicing.
3. ORDER AND TRANSACTION DATA
- Order Details: Products purchased, quantity, price, and order history.
- Payment Information: While we do not store your full payment card details, we may collect payment method, transaction ID, and payment status via secure third-party payment gateways.
- Delivery Tracking Information: For order fulfilment and status updates.
4. TECHNICAL AND USAGE DATA
- Device Information: Type of device, operating system, browser type, and version.
- IP Address: For security, fraud prevention, and analytics.
- Website Usage Data: Pages visited, time spent, clicks, and interaction data to help us improve our website.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.
5. COMMUNICATION DATA
- Customer Support Interactions: Records of your communications with our support team via email, chat, or phone, including queries, complaints, and feedback.
6. MARKETING AND PREFERENCES DATA
- Newsletter Subscriptions: If you opt-in, we collect your email for sending promotional materials.
- Marketing Preferences: Your choices regarding receiving marketing communications.
7. SENSITIVE PERSONAL DATA
- We do not intentionally collect sensitive personal data (such as financial details beyond what is necessary for payment, health information, or biometric data). If ever required, we will seek your explicit consent as per applicable laws.
NOTE:
We only collect data that is necessary for providing our services, fulfilling your orders, complying with legal obligations, and improving your experience on our website. You have the right to access, correct, or delete your personal data at any time.
II. HOW WE COLLECT DATA
We communicate with you through various channels, including but not limited to our Website, email, phone, and text messages. Our communications may involve both providing and receiving information. We collect and receive personal data through the following means:
When You Submit Personal data on Our Website:
We collect and store the personal data you voluntarily provide while using our Website, such as during registration, placing orders, subscribing to newsletters, contacting customer care, responding to surveys, or participating in promotions via social media or events. This may include but is not limited to your name, postal address, email address, and other relevant details. You should avoid submitting any information not specifically requested or that you prefer to keep private. While providing certain information is optional, choosing not to may limit your ability to access some features or services on the Website.
Automatic Collection of Information:
We automatically collect certain personal data whenever you interact with our Website. This includes usage data, interactions with content and services, and technical details such as your browser type, device information, and the URL of the Website you visited before ours. We use technologies like cookies, web beacons, and internet tags to collect this data. These passive collection methods help us enhance user experience, tailor content, improve services, analyse trends, and administer the Website more effectively. Some features may not function properly without them. While this information is not personally identifiable on its own, it may be combined with other data to identify you. We may also collect and store location data and device-specific information, including unique device identifiers.
Information from Other Sources:
We may receive personal data about you from third parties, such as updated delivery or address details, to correct our records and improve future deliveries. If you opt in, we may also receive information from partners that feature our Products or promotional offers. Additionally, if you engage with third-party applications or social media platforms that permit data sharing, we may collect or receive your personal data and usage data. We may also obtain marketing or demographic data from third parties to better tailor our content and product offerings. Please note that the Company is not responsible for the privacy practices of third-party websites it does not own or control.
III. PURPOSE AND LEGAL BASIS FOR PROCESSING
A. The Company may use your personal data to:
1. Verify Identity & Fulfill Transactions: Verify your identity, process and fulfill purchases, transactions, and manage order-related communications.
2. Account & Communication Management: Communicate with you about your account, respond to inquiries (live chat, email, phone), feedback, reviews, comments, or ratings, and follow up after correspondence.
3. Marketing & Promotional Activities: Send newsletters, promotional offers, marketing messages via email, SMS, and social media; administer contests, surveys, or other site features.
4. Personalization & Service Improvement: To understand your shopping preferences and behaviour to personalize your experience, tailor content and ads, and enhance our Products, services, and the Website.
5. Customer Support & Engagement: To better respond to your requests, improve customer service, and request ratings or reviews of Products.
6. Research & Analytics: Conduct internal research and performance analysis, study customer demographics, interests, and behaviour, and track website usage trends.
7. Social Media Integration: Enable social media login and sharing activities on your social profiles.
8. Legal Compliance & Enforcement: Comply with applicable laws, regulations, legal processes, industry standards, and enforce our terms and conditions.
9. Fraud Prevention & Security: Detect, prevent, investigate, and act against fraud, financial crimes, illegal activities, or violations of Company terms.
10. Legal Rights & Advice: Establish, exercise, or defend legal rights in current or potential legal proceedings and obtain legal or professional advice where required.
B. The legal basis on which we collect your information:
1. Performance of a Contract: Certain information is processed as it is necessary to fulfill our contractual obligations to you. For example, processing your details to deliver the Products you have ordered through our Website.
2. Legitimate Interest: We may process your information based on our legitimate interests, such as sending you marketing communications about our Products and engaging with you to enhance our services and customer experience.
3. Compliance with a Legal Obligation: We process certain information when it is necessary to comply with our legal obligations. For example, retaining business records for a specified period as required by applicable laws and regulations.
4. Consent: In certain limited cases, we process your information based on your explicit consent. Where required, we seek your consent at the time of data collection, and such processing occurs only after consent is obtained. You may withdraw your consent at any time, in accordance with this Policy, by emailing us at <insert email>.
IV. SHARING OF PERSONAL DATA
Access to your personal data is restricted to authorized personnel only. We may share it only with the following parties, who are either bound by this Policy or follow equally protective privacy practices:
- Affiliates and Trusted Third Parties: Including corporate entities that assist in fraud prevention, account management, or legal compliance, in line with this Policy.
- Service Providers: Third-party vendors (e.g., beauty partners, order processors, couriers, data analysts, email and web hosting providers) that perform services on our behalf, under strict confidentiality and data protection obligations.
- Merger or Acquisition: In case of a business merger, acquisition, or restructuring, your information may be shared with or transferred to the new entity for evaluation or operational purposes, as permitted under this Policy.
- Promotional Partners: With your consent, we may share your information with co-sponsors of promotions or events. Their use of your data will be governed by their own privacy policies.
- Legal Obligations and Enforcement: We may disclose your information when required by law or legal processes, or in good faith to enforce our Terms of Use, respond to legal claims, or protect the rights, safety, and property of our customers or the public.
We do not sell or rent your personal data to any third party.
If you object to such sharing, we advise you not to provide your personal data to us.
V. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as permitted or required under applicable laws and regulations, including legal, administrative, accounting, or reporting obligations.
Your information is protected against unauthorized access or disclosure in accordance with this Policy. We implement appropriate administrative, technical, and physical safeguards to prevent accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or misuse of your personal data.
VI. HOW WE STORE YOUR PERSONAL INFORMATION
Your personal data may be stored on our secure internal servers or through third-party cloud service providers engaged by the Company to support business operations. These third parties are contractually obligated to use your data solely for storage and retrieval purposes and must implement security measures equal to or greater than those used by the Company to protect your information.
VII. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure, including encryption and access controls.
VIII. YOUR RIGHTS
You have certain rights to your personal data which are mentioned hereinbelow:
- Access your personal data,
- Request correction or deletion of your data.
- Withdraw consent at any time (where processing is based on consent),
- Nominate a representative in case of incapacity or death, and
- Seek grievance redressal
To exercise these rights, contact us at: [Insert Contact Email/Phone].
IX. CONSENT
By using the Website and/or by providing your information, you agree and consent to us collecting, storing, processing, transferring, using and sharing of your personal data (including sensitive personal data as per applicable law) that you disclose on the Website with us or third parties / service providers for the purposes set out and in accordance with this Policy.
X. CHANGES TO THIS POLICY
We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. We will notify you of significant changes where required.
XI. CONTACT US
Email: care@challetskin.com
Address: DLF Two Horizon Center Golf Course Road DLF Phase 5 Sector 43, 5 th Floor, Gurugram, HR, 122002, IN
