Refund policy

Thank you for shopping at Challet Skin. We strive to ensure the highest quality of our products. Please review our Return and Refund Policy below for details on returns and refunds.

Return Policy

We do not accept returns unless the product is received in a damaged or defective condition (e.g., broken packaging or compromised product). To be eligible for a return, please ensure the following:

  • The issue (damage or defect) must be reported within 7 days of receiving the product.
  • The product must be unused, unopened, and in its original packaging (if applicable).
  • Proof of purchase (e.g., order number or receipt) must be provided.
  • A clear description and evidence (e.g., photos) of the damage or defect must be submitted.

If you receive a damaged or defective product, please contact us immediately at sid@challetskin.com or call us at +91 9810300555 to initiate the return process.

Refund Policy

Refunds will only be processed for products that meet the return eligibility criteria outlined above. Upon approval of your return request:

  • We will inspect the returned product to confirm the reported damage or defect.
  • If approved, a refund will be issued to your original payment method within 10 business days of receiving the returned item.
  • Refunds will include the full purchase price of the product, excluding any shipping or handling fees, unless the issue was caused by an error on our part (e.g., wrong product shipped).

Non-Returnable Items

The following items are non-returnable unless received damaged or defective:

  • Products that have been opened or used.
  • Products returned after the 7-day reporting period.
  • Products without proof of purchase.

How to Initiate a Return

  1. Contact our customer support team at care@challetskin.com within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and supporting evidence (e.g., photos of the damaged product).
  3. Our team will review your request and provide instructions for returning the product, if eligible.
  4. Ship the product to the following address:
    Infytabs Technologies Pvt Ltd
    DLF Two Horizon Center, Golf Course Road, DLF Phase 5, Sector 43, 5th Floor, Gurugram, Haryana 122002, India

Note: Customers are responsible for return shipping costs unless the return is due to an error on our part.

Contact Us

For any questions or assistance regarding our Return and Refund Policy, please reach out to us:

  • Email: care@challetskin.com
  • Address: DLF Two Horizon Center, Golf Course Road, DLF Phase 5, Sector 43, 5th Floor, Gurugram, Haryana 122002, India

We are committed to ensuring your satisfaction and addressing any issues promptly. Thank you for choosing CHALLET - Swiss Expertise.