Shipping policy
Thank you for shopping with Challet Skin. This Shipping Policy outlines the details of our shipping process to ensure a smooth delivery experience. Please review the information below carefully.
1. Order Processing
- Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.
- Once your order is processed, you will receive a confirmation email with tracking information (if available).
2. Shipping Locations
- We currently ship to addresses within India.
- For international shipping inquiries, please contact us at care@challetskin.com to check availability and rates.
3. Shipping Methods and Costs
- We partner with trusted third-party courier services to deliver your orders.
- Shipping costs are calculated at checkout based on the weight of the package, the delivery location, and the selected shipping method.
- Available shipping methods (e.g., standard or express) will be displayed during checkout, along with estimated delivery times and costs.
4. Delivery Times
- Within India: Estimated delivery time is 3-15 business days from the date of dispatch, depending on the shipping method and delivery location.
- Delivery times are estimates and may vary due to factors such as location, weather conditions, or delays caused by third-party couriers.
- We are not responsible for delays caused by unforeseen circumstances, including but not limited to natural disasters, strikes, or customs delays for international orders (if applicable).
5. Tracking Your Order
- Once your order is dispatched, you will receive a tracking number (if available) via email to monitor your shipment’s progress.
- If you do not receive tracking information or have issues tracking your order, please contact us at care@challetskin.com
6. Shipping Issues
- Damaged or Defective Products: If your order arrives damaged or defective, please refer to our Return and Refund Policy for instructions on reporting the issue and initiating a return
